Odoo Support and Maintenance
Odoo support in Arabic and English from an official partner in Riyadh: a ticketing system, hour estimates you approve before work starts, monthly hour reports, and one hourly rate of SAR 200 excl. VAT.
Odoo support and maintenance with CoreX Solutions, an official Odoo Partner in Riyadh. Whether we implemented your system or someone else did, we support, maintain and extend it — with a clear ticketing process, one published hourly rate, and no work done before you approve the hour estimate.
One hourly rate: SAR 200 excl. VAT — for everything
A single rate for every type of work: technical support, changes, reports, development and additional training. No different rates by request type, and no surprises on the invoice.
How support works
- You open a ticket — every user on your team gets an account on our support portal to open and track tickets.
- We estimate the hours — our team reviews the request and sends you an hour estimate.
- You approve first — no work starts before you approve the estimate.
- We deliver — you follow each ticket's status in real time until it is closed.
- Monthly report — every month you receive a report of hours consumed, per ticket and across the project.
What support covers
- Issues and errors — system errors, data issues or configuration problems.
- Escalation to Odoo — core product defects are raised with Odoo directly through our official partnership.
- Changes and improvements — fields, reports, print layouts and approval workflows.
- New apps — extending the system as your business grows.
- Training new staff — onboarding new team members onto the system.
- E-invoicing — maintaining the Fatoora integration and resolving rejected invoices.
- Upgrades — moving to new Odoo versions while keeping your data and customizations.
Annual support hour packages
Choose an annual hour package based on your usage, at the single hourly rate. Only hours actually spent on approved tickets are deducted:
- 96 support hours per year — for small companies and light usage.
- 192 support hours per year — for mid-sized companies.
- 360 support hours per year — for heavy usage and ongoing development.
You can see your remaining balance at any time. See package pricing
Implemented by someone else?
We support Odoo systems implemented by other companies. We start with a quick review of your system to understand its configuration and customizations, then continue with you on the same working model. Why work with an official Odoo partner?
Get started
Tell us about your system and what you need, and we will suggest the right hour package — with no obligation.