Refund & Exchange Policy

Our services are entirely digital and consultative; there is no shipping or physical delivery. This policy explains when you are entitled to a refund and how it is processed.

Scope

This policy applies to packages purchased online through this website. Services priced by custom quotation are governed by the project agreement signed with you.

Refunds before work begins

You may request a full refund of the amount paid within fourteen days of payment, provided work has not actually started — that is, before the requirements workshop, before any environment is provisioned, and before any deliverable is handed over.

Refunds after work begins

Once work has started, refunds are calculated on the portion of scope not yet delivered. Hours actually worked and any third-party licences or services purchased on your behalf are deducted, and the balance is returned. The hour calculation is documented in a report sent to you before processing.

What is not refundable

• Odoo Enterprise licences and hosting fees paid to a third-party provider once activated.
• Work delivered and accepted by you in writing.
• Cancellations caused by a change of scope on your side after the requirements document was approved.
• Support hours already consumed under an active maintenance contract.

Exchanges

You may upgrade to a higher package at any time by paying the difference. Downgrading after implementation has started is treated as a partial refund under the clause above.

How to request one

Submit the request from your account on the order page, or email [email protected] quoting your order number and the reason. Every refund request is subject to management review and approval before it is processed.

Processing time and method

We respond within five business days with an approval or a reasoned rejection. Once approved, the amount is returned to the same payment method used for the purchase — the bank card via Moyasar, or the bank account the transfer came from. Banks typically take five to fourteen business days to show the amount on your statement, which is outside our control.

VAT

Refunded amounts include the VAT collected, and a compliant credit note is issued.